Meet Staff Member Jeremy Finch
What brought you to Nerang RSL and how long have you been working at the club?
“I enrolled in a training course to complete a Certificate 3 in Hospitality and from there, secured a role at Nerang RSL and Memorial Club. I’ve been working at the RSL for about a year now and I really enjoy it as I’ve met so many great staff and members along the way.”
What is your role at Nerang RSL?
“My role is quite versatile and has allowed me to be involved in a number of aspects across the club. I started out in the restaurant where I would wait tables and as I continued to learn and take on more tasks, I progressed into working in the bar. I now frequently work in the #4211SportzBar which has a great atmosphere.”
What is something you’ve most enjoyed across your time working at Nerang RSL?
“I’m really appreciative that Nerang RSL has committed the time to train me. The club is very invested in its employees and it’s a great feeling to know that you’re not just a staff member, but rather a valued employee. We do a fair bit of extensive training and I’ve had the opportunity be involved in training sessions to learn more about wine, beer and coffee which has been very insightful. Having worked diversely across the RSL, I’ve come to know many members and guests and I enjoy the chance to have a chat with them too.”
What are your top tips for providing excellent customer service?
“The key is to have a positive attitude, a smile and I always treat people how I would like to be treated. I like to interact with customers, have a chat and do what I can to make their experience a positive one. It’s nice to receive positive feedback and it’s humbling to know you might have made someone’s day.”
You’re quite tech-savvy; can you share some insight?
“I have a passion for creating ideas and developing computer games. I wanted to find a way to express my creative side because I had so many ideas but never the ability to showcase them, so I visited an academy in Brisbane and showed them my portfolio. From there, they taught me the skills I needed to be able to express my ideas through creative avenues whether it be computer games, advertising or television. It was a great experience and my artistic ability has really developed and I enjoy being able to pursue my passion for creativity alongside my role at Nerang RSL.”